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No. 075People, Org & Influence

Power–Interest Grid

Map stakeholders by how much power they have over the outcome and how much they care, and engage each group differently.

Spend most of your attention on the people who both can and want to shape the outcome, and keep the others satisfied or informed.

To an executive

Projects fail late when a powerful person who was never engaged objects. Sorting stakeholders by influence and interest tells you who needs close attention and who needs a brief.

To an engineer

Map stakeholders by power and interest, and plan contact for each group. Pay special attention to powerful, low-interest parties such as security or finance who can block late.

The idea

The power–interest grid, often called Mendelow's matrix after Aubrey Mendelow's 1991 work, plots stakeholders on two axes:

  • Power — how much they can influence or block the outcome.
  • Interest — how much they care about it.

Each quadrant suggests a different approach:

  • High power, high interest — manage closely. Involve them early and often.
  • High power, low interest — keep satisfied. Brief them before they need to ask.
  • Low power, high interest — keep informed. Share progress and listen to what they know.
  • Low power, low interest — monitor. Check occasionally whether that has changed.

Why it works

Attention is limited. You cannot have deep conversations with everyone; the grid tells you where they matter most.

It finds the hidden blockers. A powerful stakeholder with low interest today — security, finance, a regulator — can kill a project late if nobody kept them satisfied.

It makes engagement deliberate. Instead of copying everyone on everything, each group gets the right level of contact.

Where it applies

  • Starting a large change, such as a migration or platform programme.
  • Vendor and build-or-buy decisions, where procurement, legal and finance hold quiet power.
  • Before a key decision meeting, to plan who needs to hear what first.

How to apply

  1. List everyone affected — include those who only care when something goes wrong.
  2. Place each on the grid, ideally with a colleague to challenge your guesses.
  3. Plan engagement per quadrant: workshops and early drafts for manage closely; short briefings for keep satisfied; updates for keep informed.
  4. Revisit it at each milestone; people move as the work changes.

Example scenario

A data platform migration was going well with the engineering teams. Mapping stakeholders, the architect placed the data protection officer in keep satisfied: high power, little interest so far.

A short early briefing revealed a retention requirement the new platform didn't meet. Fixed in the design, it cost two days. Found at go-live review, it would have delayed the migration by a quarter.

Questions to ask

  • Who could stop this, and do they know about it yet?
  • Who cares most, and who are we leaving uninformed?
  • Who might move from one box to another as the work goes on?

When not to use it

  • Small decisions within one team, where everyone is already in the room.

How it misleads you

The grid can turn people into boxes to be "managed". Low-power, high-interest stakeholders — the teams who live with the system — often have the best information. Keeping them informed is the minimum; listening to them is usually worth more.

Further reading

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