All thinkers
MIT professor; pioneer of business process reengineering
Michael Hammer
Hammer argued that computers deliver little when they speed up old processes, and that the gains come from redesigning the work itself.
- Essential reading
- “Reengineering Work: Don't Automate, Obliterate” (Harvard Business Review, 1990)
- Reengineering the Corporation (with James Champy)
- Models in this guide
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